Shipping policy
SHIPPING AND DELIVERY
AUSTRALIAN DELIVERY
Rogue Ritual currently delivers within Australia only.
ORDER PROCESSING
We aim to process and dispatch orders within 2–3 business days. Business days exclude weekends and Victorian public holidays.
Processing may take longer during launches, promotional periods or other unusually busy periods. If there is a significant delay in dispatching your order, we will contact you using the details provided at checkout.
SHIPPING OPTIONS AND COSTS
Available shipping options, delivery estimates and applicable charges will be displayed at checkout.
Delivery timeframes begin once your order has been dispatched and are estimates only. Delays outside our reasonable control may occur after an order has been handed to the delivery provider.
TRACKING
Tracking information will be sent to the email address or mobile number provided at checkout once your order has been dispatched.
Please allow time for tracking information to become active after receiving your dispatch confirmation.
DELIVERY ADDRESS
Please check that your name, delivery address and contact details are correct before completing your order.
If you need to change your delivery address, contact us as soon as possible at han@rogueritual.com.au. We cannot guarantee that an address can be changed after an order has entered the fulfilment process or been dispatched.
If an order is returned to us because an incorrect or incomplete address was provided, additional shipping charges may apply before the order can be sent again.
LOCAL DELIVERY OR COLLECTION
Local delivery or collection may occasionally be available where shown at checkout or arranged directly with Rogue Ritual. Availability is not guaranteed and will depend on the delivery location and our operational capacity.
MISSING, DAMAGED OR INCORRECT DELIVERIES
If your order arrives damaged, contains an incorrect item or has not arrived within a reasonable time, please contact us promptly at han@rogueritual.com.au with your order number and relevant details or photographs.
We will investigate the matter with the delivery provider and provide an appropriate solution. Any claim with the delivery provider will be managed by Rogue Ritual and does not affect your rights under the Australian Consumer Law.
CONTACT US
For questions about shipping or delivery, please contact: