Privacy policy

PRIVACY POLICY

Last updated: 1 September 2026

Rogue Ritual respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how Rogue Ritual collects, uses, stores and discloses personal information when you visit our website, purchase from us, subscribe to our communications, create an account or otherwise contact us.

Our online store is powered by Shopify.

  1. PERSONAL INFORMATION WE COLLECT

The personal information we collect depends on how you interact with Rogue Ritual and may include:

  • your name, email address and telephone number;

  • your billing and delivery addresses;

  • products you view, place in your cart or purchase;

  • order, transaction, payment status, delivery and return information;

  • customer account details and preferences;

  • marketing subscription and communication preferences;

  • information included in enquiries, reviews or other communications you send us;

  • device, browser, IP address and website usage information; and

  • information collected through cookies and similar technologies.

Payment information is collected and processed securely by Shopify and its supported payment providers. Rogue Ritual does not receive or store your complete payment card details.

Please do not send sensitive personal information unless it is reasonably necessary for us to respond to your enquiry.

  1. HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information:

  • directly from you when you place an order, create an account, subscribe, complete a form or contact us;

  • automatically when you browse or interact with our website;

  • from Shopify and other providers that help us operate our store;

  • from payment, delivery, marketing, analytics or customer service providers; and

  • from other sources where you have consented or where collection is otherwise permitted by law.

  1. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • process payments and fulfil orders;

  • arrange shipping and provide delivery updates;

  • manage returns, refunds and customer enquiries;

  • create and administer customer accounts;

  • send order confirmations and other service communications;

  • provide and improve our website, products and customer experience;

  • understand how customers use our website;

  • prevent fraud, misuse and security incidents;

  • maintain business, accounting and legal records;

  • comply with applicable laws and lawful requests;

  • manage reviews or other customer-submitted content; and

  • send marketing communications where we have your consent or are otherwise permitted to do so.

We will not use personal information for an unrelated purpose unless you consent or the use is permitted or required by law.

  1. MARKETING COMMUNICATIONS

If you subscribe to Rogue Ritual marketing, we may use your name, email address, preferences and relevant interactions with Rogue Ritual to send you news, product information and other marketing communications.

Our email marketing is currently managed using Klaviyo.

You can unsubscribe from marketing emails at any time by selecting the unsubscribe link in an email or contacting us at han@rogueritual.com.au.

We will action unsubscribe requests in accordance with applicable law. Unsubscribing from marketing will not prevent us from sending necessary transactional or service messages relating to an order or account.

Placing an order or sending us an enquiry does not automatically subscribe you to marketing communications unless you have provided the necessary consent.

  1. COOKIES AND SIMILAR TECHNOLOGIES

Our website and service providers may use cookies, pixels and similar technologies to:

  • operate and secure the website;

  • remember your cart and preferences;

  • enable checkout and account functionality;

  • understand website performance and usage;

  • improve our products and customer experience; and

  • support marketing or advertising where those features are enabled.

You can manage cookies through your browser settings and through any privacy or cookie controls made available on our website. Blocking certain cookies may affect how parts of the website function.

  1. WHEN WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information where reasonably necessary to operate Rogue Ritual, including to:

  • Shopify, which hosts and supports our online store;

  • payment processors and financial service providers;

  • delivery and logistics providers, including Australia Post;

  • Klaviyo and other communication or marketing providers;

  • website, cloud storage, IT, security and analytics providers;

  • customer review or support providers where enabled;

  • accountants, insurers, professional advisers and legal representatives;

  • government agencies, regulators, courts or law enforcement where required or permitted by law; and

  • a purchaser or adviser involved in a proposed sale, restructure or transfer of the business, subject to appropriate confidentiality protections.

We do not sell personal information.

Service providers may use personal information only as necessary to provide their services or as otherwise described in their own privacy policies.

  1. SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes personal information to provide and improve its ecommerce services, process transactions, prevent fraud and support store functionality.

You can learn more through the Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify also provides a privacy portal for certain requests relating to information it processes:

https://privacy.shopify.com/en

  1. OVERSEAS PROCESSING

Some service providers used by Rogue Ritual operate or store and process information outside Australia.

Depending on the services involved, personal information may be processed in countries including Singapore, Canada and the United States, as well as other locations where our service providers operate.

Privacy protections and legal requirements in those countries may differ from those in Australia. We take reasonable steps when selecting and working with service providers that handle personal information.

  1. SECURITY

We take reasonable administrative, technical and organisational steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

These measures include using established ecommerce, payment and service providers and limiting access to information to people who reasonably require it.

No online service, method of transmission or electronic storage is completely secure. You should protect your account credentials and contact us if you believe your interaction with Rogue Ritual or your customer account has been compromised.

  1. RETENTION

We retain personal information only for as long as reasonably necessary to:

  • fulfil the purposes described in this policy;

  • provide customer service;

  • maintain appropriate business and transaction records;

  • meet tax, accounting, legal and regulatory obligations;

  • resolve disputes; and

  • prevent fraud or misuse.

When information is no longer reasonably required, we will take appropriate steps to delete, destroy or de-identify it, subject to applicable legal and operational requirements.

  1. ACCESS, CORRECTION AND DELETION

You may contact us to request:

  • access to personal information we hold about you;

  • correction of information that is inaccurate or out of date; or

  • deletion of information where it is no longer reasonably required.

Some information may need to be retained to complete an order, maintain transaction records, comply with legal obligations, resolve disputes or protect against fraud.

We may need to verify your identity before responding to a request.

  1. PRIVACY COMPLAINTS

If you have a concern or complaint about how Rogue Ritual has handled your personal information, please contact us at han@rogueritual.com.au and provide sufficient information for us to understand and investigate the issue.

We will acknowledge and respond to privacy complaints within a reasonable time.

Depending on the circumstances and the laws applying to the matter, you may also have the right to contact the Office of the Australian Information Commissioner or another relevant regulator.

  1. CHILDREN

Our website is not directed to children under 18 and we do not knowingly collect personal information directly from children without the involvement of a parent or legal guardian.

If you believe a child has provided personal information to us without appropriate involvement or consent, please contact us.

  1. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties. Rogue Ritual is not responsible for the privacy practices or content of websites we do not control.

We recommend reviewing the privacy policy of any third-party service you choose to use.

  1. CHANGES TO THIS POLICY

We may update this Privacy Policy when our business practices, website features, service providers or legal obligations change.

The current version will be published on this page with an updated effective date. Where required by law, we will provide additional notice of material changes.

  1. CONTACT US

For questions, requests or complaints about privacy, please contact:

Rogue Ritual

Email: han@rogueritual.com.au

Location: Highton, Victoria, Australia