Refund policy

RETURNS AND REFUNDS

Please choose carefully. Due to the personal-use and hygiene-sensitive nature of our skincare products, dermaplaning tools and blades, Rogue Ritual does not accept returns, exchanges or refunds for change of mind.

This includes where you order the wrong product, no longer want the product, decide it does not suit your personal preference or find it available elsewhere at a different price.

Please review the product description, ingredients, directions and warnings before ordering. If you would like help choosing a product, contact us at han@rogueritual.com.au before making your purchase.

DAMAGED, FAULTY OR INCORRECT PRODUCTS

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

Please inspect your order when it arrives. If a product is damaged, faulty, incorrect, not as described or otherwise fails to meet a consumer guarantee, contact us as soon as possible at han@rogueritual.com.au so we can assess the issue and make it right.

We may ask for your order number, photographs and other reasonable information to help us assess the problem.

Depending on the circumstances and your rights under the Australian Consumer Law, the appropriate remedy may include a replacement, refund or another solution.

Where a return is required because a product is faulty, damaged, incorrectly supplied or otherwise fails to meet a consumer guarantee, Rogue Ritual will provide return instructions and cover the reasonable return cost.

There is no fixed return period that limits rights available under the Australian Consumer Law.

ORDER CANCELLATIONS

If you need to change or cancel an order, contact us at han@rogueritual.com.au as soon as possible.

We will try to assist, but we cannot guarantee a change or cancellation once an order has entered fulfilment or been dispatched.

REFUNDS

Where a refund is required or approved, it will be issued to the original payment method.

Please allow up to 5 business days for Rogue Ritual to process the refund after confirming the outcome. Your bank or card provider may take additional time to display the funds in your account.

If more than 10 business days have passed since we confirmed that a refund was issued, please contact us.

AUSTRALIAN CONSUMER LAW

Nothing in this policy is intended to restrict or exclude any rights or remedies available under the Australian Consumer Law.

CONTACT

Rogue Ritual
Email: han@rogueritual.com.au